Русский
Azərbaycanca
Oʻzbekcha
КыргызчаResponsible gaming at Mellstroy
Mellstroy offers temporary or permanent self-exclusion and account closure through support. If gambling feels difficult to control, request a restriction and seek help. Gambling is for adults aged 18 or over, or the local age of majority if higher.
Responsible gaming starts with recognising warning signs
Chasing losses or repeatedly exceeding your own boundaries can signal a gambling problem. If these patterns sound familiar, stop the session and seek support.
Trying to win losses back
You keep playing or raise your stakes to recover money you have lost. Stop rather than make another deposit to chase it.Spending essential money
You gamble with money needed for bills or borrow to keep playing. Do not use essential funds as a gambling budget.Struggling to stop
You stay longer than planned or repeatedly break your spending limit. Consider self-exclusion rather than another session.Hiding the effect of gambling
You conceal spending or gambling interferes with everyday responsibilities. Talk to someone you trust and seek gambling-related help.
You do not need to wait for every sign to appear before asking for help. The support organisations named below offer a route beyond account administration.
Request self-exclusion or account closure
Temporary and permanent self-exclusion are options under Mellstroy's responsible gaming policy. You can also request account closure. Send the request through support instead of relying on a personal spending plan to restrict account access.
- 1
Choose the request
State whether you want temporary self-exclusion, permanent self-exclusion or account closure. For a temporary restriction, specify the period you want. - 2
Contact support
Use Mellstroy's chat, open 24/7, or email [email protected]. Say clearly that your request concerns responsible gaming. - 3
Ask for confirmation
Ask support to confirm the restriction and explain its terms. Keep their reply so you can refer to the agreed request.
You can send an account restriction request by email. For other account questions, use the contact options on the support page.
Set your own spending limit and stopping time
A personal budget should contain only money you can afford to lose without affecting essential spending. Treat gambling as paid entertainment, never as a source of income.
- Decide your spending limit before you start and write it down. Stop when you reach it.
- Choose a stopping time in advance. Set your own reminder and leave the session when it sounds.
- Do not increase the budget or extend the session to recover losses.
- Avoid gambling while intoxicated.
These are boundaries you set yourself. If you repeatedly break them, use the self-exclusion request process to ask for a restriction on your account.
Age checks and protecting children
Mellstroy's policy requires identity and age verification before access to gambling services. Mellstroy can request documents to check your details. The account terms explain the verification requirements.
Parents should use parental controls to restrict children's access to gambling websites. Keep account credentials private and sign out on shared devices so children cannot use an adult's account.
Find support beyond your casino account
Gambling support is separate from asking the casino to restrict an account. Mellstroy names the following organisations in its responsible gaming policy.
GamCare
For gambling-related help, visit the GamCare website.Gambling Therapy
You can seek help through Gambling Therapy.Gamblers Anonymous
You can also turn to Gamblers Anonymous for help with gambling concerns.
If gambling is affecting you, contact a support organisation and tell someone you trust. To restrict your Mellstroy account as well, send the request to Mellstroy's support team.
- First version: how to request self-exclusion and find gambling support.
