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КыргызчаMellstroy Casino Terms: What Every Player Should Know
Want to withdraw? Mellstroy terms and conditions require full deposit verification before payment. The English edition dated is binding; the Russian text is a translation. Your payment instruments must be in your own name, and withdrawing with an active bonus cancels it.
- Your account and payment instruments must be in your own name.
- Deposit verification comes before withdrawal.
- Mellstroy can request documents at any time, suspend payments during an investigation and close accounts for breaches.
- Bonus wagering belongs to the individual bonus card, while the general terms govern your account and money.
Mellstroy terms and conditions at a glance
The terms set account limits and complaint deadlines alongside the payment rules.
| Topic | Rule |
|---|---|
| Terms edition | |
| Binding language | English |
| Minimum age | 18+ or the local age of majority, whichever is higher |
| Accounts | 1 per person |
| Minimum withdrawal | 10 EUR or equivalent |
| Game-session complaint | Within 14 calendar days |
| Account complaint | Within 30 days for payments, suspensions or bonuses |
| Complaint response | Up to 14 days |
| Inactivity | Monthly fee from month 13 after more than 12 inactive months |
| VPN, proxy or TOR | Prohibited |
For a payment dispute or document request, use the support and complaints procedure.
What happens when you withdraw, get blocked or leave
A blocked account and a delayed payment can have different grounds. The terms allow checks before releasing money, while account closure has its own conditions.
- I want to withdraw my balance. What comes first?
- Complete deposit verification. Mellstroy can ask for additional documents or suspend payment on suspicion of fraud or collusion. Withdrawing cancels an active bonus. Clauses 3.2.6 and 3.3.4–3.3.5 cover payment checks.
- My account has been blocked. What can the operator do?
- False details, duplicate accounts or shared access can lead to suspension under clause 9.1. Mellstroy can cancel bets and confiscate winnings for breaches, and retain funds to cover obligations under clause 10.5.
- Money appeared in my balance by mistake. Can I keep it?
- No. An incorrect credit remains Mellstroy's money. It can reverse the credit even after you have used it to play. Report the error immediately; clauses 7.3–7.4 cover mistaken credits.
- I want to close my account. Can I request this now?
- Yes. Ask support to close it. Under clauses 9.2–9.4, Mellstroy can delay closure while it investigates activity or while obligations remain outstanding. A closure request does not bypass those obligations.
- I connect through a VPN. What happens to access?
- VPNs, proxies and TOR breach clause 2.7. The operator uses blocking systems and can suspend or close an account for a breach. A different connection does not remove the one-account rule.
Account closure and outstanding money
Closure does not make an incorrect credit yours or remove an obligation to the operator. The terms allow it to retain funds against obligations and to delay closure during an investigation. A request for closure therefore differs from a request to release a disputed balance.
You can also request temporary or permanent self-exclusion. The self-exclusion options page shows how this differs from ordinary account closure.
TermsPayment rules that affect your balance
Payment fees fall to you, and a deposit does not create an unconditional right to withdraw immediately. Mellstroy can set an individual payout schedule under the terms.
| Situation | Effect on your money |
|---|---|
| Using a payment method | Only instruments in your name; third-party deposits and transfers between players are prohibited. |
| Requesting a payout | The method and account level determine maximums and timing; Mellstroy can set a payment schedule. |
| Deposit verification | Withdrawal cannot proceed until the deposit has passed full verification. |
| Fees and refunds | You pay bank and payment-system fees; provider charges can be deducted from refunds. |
| Withdrawing an unplayed deposit | Mellstroy can charge a payment-processing fee under clause 4.1.2. |
The operator aims to pay through the requested method but can choose an alternative payment system. It can also change the methods it offers without notice. Methods and limits appear in the cashier; see the payment options for the distinction between an account rule and a method's own limit.
False account details can lead to a refund refusal. A chargeback is prohibited, and an unpaid deposit remains your obligation. You also remain responsible for taxes on your activity under the terms.
Bonuses follow their own conditions
The welcome bonus offers up to 550% + 400 FS on the first 4 deposits; up to 660% + 400 FS on a crypto account. No promo code is required. Free spins follow use of the percentage bonus.
Wagering and limits are shown in the bonus card. A bonus activates after a deposit and can be used once. One casino bonus and one sports bonus can run at the same time; other bonuses wait in a queue. Replacing a bonus cancels the old one and removes its bonus balance.
Missing an activation or wagering deadline cancels that bonus. The organiser can also amend, suspend or cancel a promotion. These conditions belong to the promotion rather than to a welcome-offer clause in the general Terms and Conditions.
For payout steps, follow the withdrawal process; document requests are covered by the identity and deposit checks.
Actions that can cost you your account or winnings
Rule breaches can lead to cancelled bets and confiscated winnings. Mellstroy can suspend or close accounts, including linked accounts, under the conduct and closure provisions.
Allowed
- ✓Use your own account with accurate personal details.
- ✓Ask support to close your account or submit a complaint.
Not allowed
- ✕Duplicate accounts or sharing account access.
- ✕Third-party or stolen payment instruments; chargebacks.
- ✕Collusion, bots or exploiting system errors.
- ✕False documents or misleading account information.
- ✕Bonus abuse or postponing rounds until another bonus activates.
- ✕VPNs, proxies or TOR connections.
Watch out
- !Mellstroy can ask for documents at any time.
- !An investigation can delay payments or account closure.
Mistakes that affect your balance
- 1
Opening a replacement account
Duplicates from the same household, IP address or device are prohibited; opening another account can breach the terms. - 2
Leaving an account unused
A prolonged inactive period triggers a monthly maintenance fee. Mellstroy sends email notices before and after it starts.
The operator can refuse registration without explaining its decision. Account suspension grounds include false information, shared credentials and failure to meet its eligibility requirements. Under the terms, you must also cover losses caused by your breach or another person's use of your credentials.
Game outcomes and disputes
Game rules take priority over a conflicting on-screen display. The terms do not guarantee a win and let Mellstroy restrict games according to account status. A result displayed during play therefore does not override the applicable game rules.
If the disagreement concerns a balance or a result, use the complaint procedure to raise the specific transaction or session.
Which document governs each part of your account
The general terms refer to separate policies for personal data and financial checks. Sports settlement rules and promotional conditions cover their own subjects.
Terms and Conditions
Edition dated . Account use, payment obligations and dispute provisions.Privacy Policy
Personal-data handling, retention and your rights to access or correct information.AML Policy
Financial monitoring and Mellstroy's response to suspicious transactions.KYC Policy
Updated . Identity documents and checks of account and financial activity.Responsible Gaming Policy
Age checks, temporary or permanent self-exclusion and account closure.Sports betting rules
Settlement rules by sport, including interrupted events and market-specific outcomes.
Read the full Terms on Mellstroy's site for the contractual wording. The privacy and cookies page covers this site's data practices; it does not replace the operator's Privacy Policy. Requests for operator documents belong with its support service.
Accepting later changes
Access and registration mean accepting the terms and the policies they incorporate. Mellstroy can amend or replace provisions; continuing to use the site counts as acceptance of those changes. Its liability is limited to the extent the law permits.
For a document request, the verification section covers Mellstroy's identity checks and supporting evidence.
TermsRaise a complaint before its deadline
The complaint category determines the filing deadline. Other matters have a 6-month window; the shorter game-session and account windows appear in the summary above. Mellstroy acknowledges complaints within 1 working day.
Account or bonus dispute
Send your complaint through chat or email; the support procedure covers filing and response deadlines.Document request
Identity and deposit verification can affect payment. The verification section explains document requirements.Payout question
Method limits and account checks affect processing. The withdrawal page explains payment conditions.
Submit complaints to [email protected] or the online chat. Payment delays, suspensions and bonus disputes count as account matters. For a game-session complaint, the operator gives its game records priority over the player's display under the dispute provisions.
You are responsible for lawful access under clause 2.4. If access breaches local law, Mellstroy can suspend or close the account and return the balance after deducting winnings earned since the last deposit.
GamCare, Gambling Therapy and Gamblers Anonymous are the help organisations named in Mellstroy's policy; use safer gambling and self-exclusion for the available support options.
Account and payment terminology
- Terms and Conditions
- Mellstroy's rules governing use of the site, accounts and payments.
- KYC
- Know Your Customer: checks of your identity and supporting documents.
- AML
- Anti-money laundering: measures for identifying and reviewing suspicious transactions.
- Chargeback
- A reversal of a card payment requested through the card issuer.
- Wagering
- The betting turnover a bonus requires before its winnings can move to the main balance.
- Self-exclusion
- A temporary or permanent restriction on access to gambling services.
Mellstroy terms: answers before you play
18 or the local age of majority, whichever is higher. The terms also make you responsible for lawful access; reaching the minimum age alone does not establish that access is lawful.
10 EUR or its equivalent is the general minimum. A method can have its own threshold; the maximum and processing time depend on the method and account level. The withdrawal rules explain these distinctions.
No. The payment instrument must bear your name. Mellstroy can return third-party funds to their owner and cancel winnings connected with that deposit.
No. The terms prohibit VPNs, proxies and TOR. Mellstroy applies blocking systems; using a VPN can lead to account suspension or closure.
Yes. Mellstroy can change the terms at any time and publish the changes on its site. Continuing to use the service means accepting the revised terms; you are responsible for following updates.
In the individual bonus card in the Bonuses section. Each promotion sets its own wagering and limits. The bonus terms cover activation and cancellation separately from the general account rules.
- First version: account and payment rules explained by situation.
Welcome offer